Today we’ll be taking a look at the Zen Micro from Creative. This tiny-sized MP3 player is less popular than its biggest competitor - the Apple iPod Mini, but it offers more features like one GB extra storage capacity and FM radio. The Zen Micro from Creative is available in 10 colors, some are rather classic but others are very funky! In this review I will take a look at the black one which lights up blue.
Features and specifications of the Creative Zen Micro
Holds 2,500 songs on 5GB hard drive
Micro sized (WxHxD: 2" x 3.3" x 0.7" or 51mm x 84mm x 19mm)
Available in 10 electrifying colors (Black, White, Silver, Dark blue,
Light blue, Red, Purple, Citrus Orange, Lime Green and Pink)
Get up to 12 hours playback on a single charge
Features a removable, rechargeable lithium ion battery
FM radio to listen and record with 32 preset stations
Built-in microphone for up to 10hrs voice recording
Vertical touch pad for easy and intuitive navigation
Access over 2 million songs through Zen supported music services
Highest audio clarity at 98dB SNR
High fidelity earphones with dynamic bass response
Contacts, Calendar and To Do List
Plays MP3, WMA, WAV files
Functions as an external hard drive for backup of computer files
Backlit LCD displays track info
Repeat, resume, and random play
8 EQ settings (Acoustic, classical, disco, jazz, new age, pop, rock and
vocal)
Sleep and wake timers
Customizable main menu, so the features you want are right at your finger
tips
USB 2.0 interfaces (cables included)
Belt clip / stand
weight: 3.8 oz. (includes removable battery) (approx. 110g)
This is the box in which the Zen Micro ships. In the box you find the Zen Micro, a carrying bag, a CD-ROM with all the needed software, a belt clip to carry the device + charging module, USB cable, two li-ion batteries and 2 headphones from Creative.
After buying this player the first thing I did was charging it until the battery was full. This went easy by using included adapter. A full-charge took about 2.5 hours.
Before you can download your MP3s to the Creative Zen Micro you will need to install the included software from Creative. Without this software you will not be able to transfer any date to your Zen. This is somewhat a drawback of this device.
During the installation one of the first things that happened was a crash. But I don’t know whether it was just my PC or the software :P
I wanted to listen to my MP3s as quickly as possible because I was dying to test out my little MP3 player I just bought. The software from Creative looked a bit difficult at first because of all its different features.
You can do a lot with it but I wouldn’t rate it as a very user-friendly program. The software allows you to listen to MP3s on your PC, upload them to your Zen Micro, burn a CD, watch movies and more..
A few minutes later I had transferred a fair amount of MP3s and I was ready to give it a go. I immediately noticed that the included earphones perform very well. The sound quality is very good and it the player delivers fine basses.
A lot of information is displayed on the LCD screen of this player. It tells you the songname, artist and from which CD the MP3 came. It also displays a counter. When used the players lights up blue – which is cool to see!
The menus of the Zen Micro are easy to use. You can scroll through your playlist by using the vertical touch pad. It’s very sensitive but you are able to adjust this to your own needs. Confirming something needs to be done by gently ticking the touch pad.
There are also a few other buttons on this player. Above the touch pad – from left to right – the previous , play/pauze and next button.
Under the touch pad there is a ‘go back’ button on the left and a ‘menu options’ button on the right.
On top of the player is the USB port, audio-output and a ‘key lock’ button.
One of the other features of the Zen Micro is the ability to listen to FM-radio. This was one of the functions I like. The device is able to store up to 32 presets which you can give a custom name. The Zen Micro can also scan for radio stations with a good receivement but this function didn’t work well. Some of the stations it picked still had a lot of noise.
Also included is a belt clip to carry the device while doing some sports for instance. You can also lock its keys by using the ‘key lock’ button.
On top next to the USB port is also a small hole. This is the built-in micro which can be used to record conversations. I tested this from a close distance and from a few meters away.
The file that I recorded from a close distance was very clear and easy to understand. From a few meters away it was hard to understand because it was recorded way to silent.
Another additional feature of the Zen Micro is its calendar and its addressbook. But to use these you’ll need to use Microsoft Outlook. Data can not be inserted on the device, you can only view data transferred from your PC.
Conclusion
The Zen Micro from Creative is an easy to use audio player but at first you need to get used to its touchpad interface. You slowly get the feeling for it it and then it will work flawless. The included software offers a lot of options but unfortunately you are forced to use it. Because of this you can’t use the Zen Micro as an external HDD because other PCs will need the software from Creative to recognize the player. And lastly the audio quality from the Creative Zen Micro can be rated is being very high.
Update:: A new firmware update from Creative fixes one of the negative points I mentioned in this review. The new update allows you to transfer files directly to your device without needing to use the Creative software.
Check out these links and you might be holding the nifty little Creative Zen Micro in your hands within a few days for only $199.99:
You are somewhat forced to use the software from Creative. => With the newest firmware this isn't needed anymore. This can be found in the Support section of Creative's website.
FM-radio receivement isn’t always well
Calendar , address book and to-do list need Microsoft Outlook.
I rate the Creative Zen Micro 8/10
A few more pictures:
Added: January 6th 2005 Reviewer:Sneakytje Score: 8/10 Related Link:Creative
Creative Zen Micro Posted by Anonymous on 2008-07-31 02:13:34 My Score: 7/10
Ugh, headache after headache. Every single time I use my Zen Micro, it freezes on the Creative logo screen. I've heard a lot of people have problems with the headphones, but mine seem to work fine (aside from the occasional radio static.)
Yes, there is a lot to improve on. I'm fairly sure that even though I've been very careful with my Micro, it's going to break down soon. I used to have the Zen V, and what a perfect product that was! I went to get another when mine was stolen, only to find they don't make 'em anymore...
What a pity. It would've been so popular, since it never broke and didn't fail me once even though I dropped it so much...
Please, Creative, don't make your next one this crappy. I liked the space, I liked the radio, and I liked the glow, but nobody appreciates having to spend so much fixing their mp3 all the time.
Creative Zen Micro Posted by Anonymous on 2008-07-20 04:58:09 My Score: 1/10
PEICE OF GARBAGE DO NOT BUY UNDER ANY CIRCUMSTANCES
Creative Zen Micro Posted by Anonymous on 2007-12-06 21:19:25 My Score: 1/10
At First the micro photo seems great but after some time works on it the thing sucks cause it is crashsall the time i believe i was able to use it for all of 45 minutes since the beginning of summer it is now near christmas when it came out i paid 250 for it and alls i get is the recovery mode When i first Bought it It was great i would never go any where without it now im stuck with a 250 dollar piece of shit i would never buy one of these again F--------------
This shit sucks>>=-(
Creative Zen Micro Posted by Anonymous on 2007-10-14 20:56:25 My Score: 10/10
CREATIVE ZEN MICRO, AVOID BREAKING YOURS:
Bought my Micro in '06. No problems exept the logo glitch, which sorts itself out in a couple of seconds. I have a thick leather case, which absorbs shock and stops connections being loosend when I drop it.
Also I think the Jack problem is due to the standard headphones, which have a upright plug which is easier to catch, and provides more leaverage against the socket. I have avoided this problem by getting my own earphones which have a less prominent plug. Hope this was usefull.
J.W
Creative Zen Micro Posted by Anonymous on 2007-09-23 19:03:44 My Score: 10/10
I absolutely love my 8gb microphoto, way better than ipod.
I have had it for just under a year, basically no problems and then it shows Hardware Problem, I have tried formatting etc but my computer does not read it when its plugged in and I cannot get any other message. Does anyone have a similar problem and any ways or ideas to fix it?
This would be REALLY appreciated!
Thank you!!!!
Creative Zen Micro Posted by Anonymous on 2007-07-25 10:16:53 My Score: 10/10
Does any one know where i can download the installation of the Creative Zen Micro
Creative Zen Micro Posted by Anonymous on 2007-06-23 23:40:24 My Score: 3/10
I bought mine about 8 months ago, I own a Zen MicroPhoto 8GB. Once listening in the car I tried to skip a few songs and it froze. It has not worked since then. I got it out of Re-building Library screen once, pulling the battery several times to download the firmware, but it would take 13 hrs to load 200 songs into it and when the last one was done, it would give an error and not load anything. I'm tired of trying to fix it, it won't get out of the Re-building Library anymore. I don't jog or exercise with it. I'm very angry,I used ot love it for having a FM Radio, now I"m thinking twice before owning another Creative Product.
Creative Zen Micro Posted by Anonymous on 2007-06-23 23:40:15 My Score: 10/10
I bought mine about 8 months ago, I own a Zen MicroPhoto 8GB. Once listening in the car I tried to skip a few songs and it froze. It has not worked since then. I got it out of Re-building Library screen once, pulling the battery several times to download the firmware, but it would take 13 hrs to load 200 songs into it and when the last one was done, it would give an error and not load anything. I'm tired of trying to fix it, it won't get out of the Re-building Library anymore. I don't jog or exercise with it. I'm very angry,I used ot love it for having a FM Radio, now I"m thinking twice before owning another Creative Product.
Creative Zen Micro Posted by Anonymous on 2007-06-18 06:30:33 My Score: 10/10
I am a little surprised by the number of complaints listed, as I have had mine (Zen micro) since July 2005 and it is still in great working condition. I use mine all the time, and no problems to complain about, except in the area of the Creative customer service. I am having trouble burning a cd from the Zen organizer and emailed the website for support as my problem was not listed on their website, and the response email basically told me they could not help me since I had purchased mine so long ago. Other than that, no problems or complaints. It's a great product, just needs some getting used to as far as the sensitivity of the touch screen.
Creative Zen Micro Posted by ps2kumar on 2007-06-16 16:12:29 My Score: 4/10
Just after 9 months, my zen micro stopped working. It used to freeze at creative logo. After reading couple of messages on the creative forum, I felt the HDD has gone bad. I could confirm this by uisng a compact flash card reader. Then I replaced the HDD with a 4GB complact flash. Now it doesn't freeze at the creative logo, but reports as Firmware error and jumps to recovery menu. At this point if I plug it to PC using USB, my PC recognizes it. The real issue now is I'm not able to upgrade the firmware. The firmware loader (either 2.xxx or 1.xx) would show some progress (two/three points). After that it doesn't progress. Same time my player instead of firmware upgrade logo it displays recovery mode with docking logo. As it is not progressing, if I remove the USB the player doesn't respond. But the firware loader on PC reports as firmware ugrade failed. I don't know what is happening at this point. Has my player completely gone bad? If some body knows please help me on this.
This is a very nice player, but ofcourse most of the users have a similar freezing issue at creative logo due to the micro hard disk. I wouldn't recommend this player.
Creative Zen Micro Posted by Arse on 2007-06-07 18:24:08 My Score: 10/10
I've had my creative micro for about 3 years now, the headphone jack thing started up before christmas, so I bought a new pair of earphones not knowing that it was the jack that was doing it.
Unfortunately (and obviously) they didnt work, but I've put up with the problem until now because if I get the connection just right then the sound is perfect, but it means that I can't walk with it in my pocket or anything which is shit for school purposes.
So, I've just put the staple in and I'm hoping it's going to work because if it doesnt I'm screwed and may as well go buy an ipod.
The micro is a really good product, despite being not as visually attractive as other mp3s and I do love it and I'm used to it, but you just have to be careful with it I suppose!
Now I'm going to go revise for my history gcse tomorrow (y)
Creative Zen Micro Posted by Anonymous on 2007-05-22 01:32:23 My Score: 10/10
it is easy to use and i loved it... untill it stoped working. it just would stay at the startup (creative) screen. i fot it fixed no problem. i had it for another year, and then it broke agian. the same exact thing. i didnt get it fixed because they would have charged me $100. i figured it has allready broken twice, each time only lasting a year, so i just got the ipod.
Creative Zen Micro Posted by Anonymous on 2007-05-13 23:27:28 My Score: 1/10
Like everyone else.. I bought a Zen Micro, and absolutely loved it!!!...until the warranty went out and that the player would freeze!
Th product is now useless... when I called the product support and told them about my problem (that me and everyone else who buys their product experience), they just said that there is nothing they can do and I will need to have it repaired (for an amount that is approximately half of what I paid for the unit).
I think Creative is very smart!! They make money on the product, and then make money of the repairs!!! That's the way to go!!
My LAST creative product... the product sucks and the support is crap as well...
Funny how most of their product break JUST after the warranty runs out!
Creative Zen Micro Posted by alladat12 on 2007-03-31 02:47:15 My Score: 9/10
i had the zen micro and it worked flawlessly until i broke the headphone jack. i put too much pressure on it while strapping it into my arm band. i changed to the micro photo with no problems, being aware of where i strap it into my arm band. i run and train with no skipping because it is in an armband.
Creative Zen Micro Posted by Anonymous on 2007-03-27 01:48:39 My Score: 1/10
I've went through 3 of these. Well 2 of these and 1 Zen Micro Photo. The first 2 I had fucked up in about 3-4 months each, the head phone jack screwed up. And on my Zen Micro Photo I'm stuck in recovery mode and there's nothing I can do about it. I've tried the Creative forums, but they said I'm screwed. I know I am. Do yourself a favour and don't buy the Zen Micro or Zen Micro Photo. Seriously. Creative are shit.
Creative Zen Micro Posted by Anonymous on 2007-02-20 20:00:28 My Score: 6/10
my zen micro freezes ALL the time.
Creative Zen Micro Posted by Anonymous on 2006-11-10 05:08:24 My Score: 9/10
I pulled mine off a counter once. They were very good about fixing it. They said they wouldn't send it back if I owed them, but they sent it back THEN billed me (diagnostic fees). Very nice. (it was even upgraded to a 6 GB as 5s were on there way out).
I have had no headphone jack problems. I love it. Wouldn't trade it for any iPod in the world. (I've hear so many complaints from die hard users.)
9 out of 10 'cause it's hard drive based. Recommend buy while you still can. The Zen V/Plus looks like another winner (keeping my Zen micro, though)
Creative Zen Micro Posted by Anonymous on 2006-10-30 02:44:15 My Score: 10/10
I guess many problems occur because people do not realise that this is a harddrive based player, with a microdrive in it.. It is not supposed to be dropped or to jog with. Any shock will cause problems. If you want to jog with your player, buy a flash-based player.
The earlier batch of players do have the earjack problems. The battery drainage problem is due to the standby function which gives you faster playback after resuming from stop.
These 'problems' aside, it is one of the best player around in terms of sound quality, size and functions.
Creative Zen Micro Posted by Anonymous on 2006-09-27 03:27:01 My Score: 9/10
I've had my Zen MicroPhoto for about 6 months, and it's still working perfectly. The only problem that came up was my own fault; it says specifically that you're not supposed to jog with the MP, because the repeated shocks cause it to freeze. It just rebuilt the library on its own whenever that happened anyway. The only time I was even worried was when the library didn't rebuild, which was fixed by the reboot option. (You actually can RUN with it; I'm a cross country runner, and as long as I hold it in my hand and don't let it bounce around in my pocket or clipped to my waistband, it doesn't freeze at all.)
Everyone's whining about the headphones/jack, but mine is still clear as that day I bought it.
Aside from all this, it has way better features than the iPod, and its compatibility with Windows MediaPlayer is extremely helpful. The radio recording feature is pretty awesome, because you can get popular songs on the radio without paying a dollar for them (as with iTunes).
I say: Get a Zen!
Creative Zen Micro Posted by Anonymous on 2006-09-11 19:20:26 My Score: 1/10
This product sucks BIG TIME> I do not use mine that often so I can not say it is used extensively eventhough I have it for little less than a year. Last while I was on treadmill, it went blank and since then I can not bring it back to life. I even went and got new battery. Nothing seems to bring it back from life.
Reading most of the messages here, I would not waste my time calling them for any help. This is my first and last creative product. THE PRODUCT SUCKS...STAY AWAY FROM IT IF YOU ARE THINKING OF GETTING ONE!
Creative Zen Micro Posted by Anonymous on 2006-08-10 14:51:06 My Score: 3/10
i got my zen for christmas 2005... now it is august 2006 and my zen does not work... it froze for good. i took out the battery, put it back in, charged it, turned it on, still frozen. it just keeps staying lite blue. $200+ WASTE
plus, before this happened, it would always freeze when i turned it on
it worked great when i first got it, but yeah... now... dont buy one is my opinion!
Creative Zen Micro Posted by Anonymous on 2006-08-07 17:03:19 My Score: 10/10
I'm using Zen Micro 5GB Black since May of 2005 with no problems. The earphones EP-480 (granted with Zen Micro) worked ok for the first 8 months of excessive use, then I had to replace the plug. I bought the earphones EP-630, the plug broke down too, I replaced it and everything is ok.
No problems with this mp3 player!!!
Excellent!
Creative Zen Micro Posted by Anonymous on 2006-08-04 04:50:41 My Score: 2/10
My first zen micro - headphone jack broke
Then the remote broke a month later . never used it again
Then every now and on power up it would hang on the LOGO or hang on first few seconds of playing - resolved by clean up disk ....
At this point I had lost my invoice even though I had repaired it 2 months earlier and provided the invoice
So i bought a zen( repaired twice) for 3 months and they wanted to charge me since i lost the invoice
I bought a sony mp3 player (great player but cant xfer some mp3/wma over with unicode and sonicstage sux) and will remove the 5G MD and give it to my bro
I will never buy a creative MP3 player ever again even though I own many creative soundcards
Creative Zen Micro Posted by Anonymous on 2006-08-04 01:51:38 My Score: 1/10
Please stay away from creative products. Most reviews that are possitive are written to early. The build quality of the Zen micro could not be worst. Only after 3 months of use problems begin to appear. The first of which is the headphone jack. Web sites have popped up with exellent instructions on repairing this problem. The next most common problem will be the unit freezing up along with software problems. The reasons these problems occur begins with very poor soldering and build quality. When removing the RF shield off the headphone jack and usb port on my player the headphone jack fell off in my hand. Also a stripped screw was loose inside the unit. Creative labs will want between $85 & $110 + a $25 silly charge for repair if it is out of warranty. There is also a $13 (TUTORIAL FEE) for over the phone tech advice if out of warranty. Oh brother. I am currently looking for good reviews for a new player. I will stay away from creative labs.
Creative Zen Micro Posted by Anonymous on 2006-07-19 20:14:46 My Score: 9/10
the product is very good nd i believe its way much better than the apple ipods..i like the way it zooms in to pics..the way the pics cud be set as screensavers with different colors nd so..everythins fine with the zen coz ive been dyin 2 get 1 till i finally got it!!:D but there is only 1 prblm with me..the Cd hz broke!! now im in big shock coz i hvnt saved it on 2 my pc nd i cnt get an extra 1 !!!!!:s now wud some1 tell me wut shud i do?! or hw cn i download the manager??! pllllllllzzzzzz i need help!!
Creative Zen Micro Posted by Anonymous on 2006-07-19 02:51:33 My Score: 10/10
I HAD TROUBLE WITH MY ZEN VISION 3 WEEKS INTO BUYING IT. I CALLED CREATIVE ONLY TO FIND THEM COMPLETELY USELESS! THEY ATTEMPTED TO MAKE
ME DEAL WITH THEIR WEBSITE - THEY WOULD NOT ALLOW ME TO SEND IT TO THEM! STAY AWAY FROM CREATIVE - THEY CAN'T EVEN MAKE A GOOD SHOWER RADIO.
EARL THIBADEAU
Creative Zen Micro Posted by Anonymous on 2006-07-18 18:33:20 My Score: 4/10
I like the features of my Zen micro. But the product is VERY fragile. I won't buy another Creative product in the future because of my bad experience with this product.
This will be my 4th replacement. The first time was because of the loose headphone jack problem. The second was because my 2 yr old son got hold of it an dropped it 12 inches onto a hardwood floor. The third time is because I dropped it about 2 feet onto a hard carpet floor. It not like I was throwing it around. It's a portable device; it's gonna get dropped! Creative should make these more sturdy. Hopefully I can keep my 4th Micro without breaking for a while.
If you insist on buying the Zen Micro, here are my suggestions.
BE SURE YOU BUY AN EXTENDED WARRANTY FROM THE STORE when you buy this product. The Best Buy 2 year warranty I was worth the 50 bucks it cost me.
Keep the player in the case provided, It's bulky, and makes it hard to keep in a pocket, but will provide a level of protection.
DON'T use the belt clip. The clip essentially slides into the case but does not latch or lock or anything. The clip comes loose VERY easily from the case and will cause you to drop your player.
To prevent the headphone jack from breaking, I rolled a strip of paper into a tube, and slipped it around the space between the jack and the case. This prevented the headphone jack from moving and breaking the solder connections. Creative may have fixed the headphone jack soldering on new models, but I'm not taking the chance.
Buyer Beware!
Creative Zen Micro Posted by Anonymous on 2006-07-12 19:52:40 My Score: 10/10
Around Christmas time I was whining for an iPod *as most of my peers were*. My Dad and I did some reserching online and iPod was just tooo expensive! I didn't pay much attention to Zen I was more interested in the jukeboxes and stuff. Christmas time I got a Creative Zen Micro. Once I got the hang of it..it worked great. Until one day it slipped from where I had it and it died on me. I tried everything. So I fought Wal-Mart, traded in my Zen and got a new one. Now I can't imagine life without it. This one is a trooper it's fell a couple of times >.< *don't let people use your Zen too much*. The reboot function is VERY helpful at times. I haven't had trouble with my Zen too much. Sure, there's the occasional screw up but U still couldn't give me a iPod in exchange for this. iPod sells it's name, my Zen does what I want it to and that's play music. I love my Zen.
Creative Zen Micro Posted by Anonymous on 2006-05-17 06:05:35 My Score: 10/10
I have always trusted Creative products, that's why I got a Zen 5gb micro. I never trusted i-pod with that i-tunes crap. So, after 2 months of gentle use, my Zen audio jack starts going out. Yes it's true. I will never buy a Creative product again. It's not worth it. I'm going to see what Sony has now...
Creative Zen Micro Posted by Anonymous on 2006-05-04 05:12:32 My Score: 1/10
i luv the zen creative and its soooo much better than an ipod
but it breaks down toooooooo much!!!
and the earphones are crap!!!
my zen froze 3 times on me...the first 2 times i took the charger out for a couple of hours and then it stated to work again
now the 3rd time it still isnt working....
im doing the warrenty but its taking them forever to give me a new zen
i luv the zen but buy at your own RISK!!!!!!!!!!!!
Creative Zen Micro Posted by Anonymous on 2006-04-27 09:29:19 My Score: 5/10
I thought it was my headphones that were faulty as I often was getting sound in only one ear. Please can someone email me the details of the creative uk contact so that I can get my micro investigated? Im gueesing now its the jack like most people have complained.
My email is karen.kell@btopenworld.com.
I bought it off the interenet so im guessing i'll have grief taking it back to there.
Creative Zen Micro Posted by Anonymous on 2006-04-09 01:28:47 My Score: 8/10
I got my Creative Zen 6 gig in October, and I was addicted. I carried it everywhere. Then, just a week ago, I got the headphone problem, the one that everyone else has. Now either I have to fix it by myself using epoxy or send it in for RMA, but from the looks of it they're going to send me a replacement and the same thing is bound to happen again. I love the thing (the freeze thing didn't bother me too much - I always got it fixed in the end by making my computer re-sort the drive) because it served its purpose (my iPod decided to die after two days, and it had games and whole bunch of junk that I didn't need), but I really need this headphone jack fixed. So if you're a tech guru and an anti-iPod, then go ahead and by this thing. But if you're a tech illiterate and just wants a sleezy mp3 player, get an iPod.
I still like my Zen, though.
Creative Zen Micro Posted by Anonymous on 2006-03-27 20:07:48 My Score: 7/10
there we go again! second 1 gone down like a sack of shit!, they work for about 4-5 months, then decide to fuckup! on me third 1 now, ear plug in me last 1, me toachpad in the one before! buy 1! but don't moan when they have to go back because they deicde they want to see their old retailer store.
Creative Zen Micro Posted by Anonymous on 2006-03-27 01:49:48 My Score: 2/10
Don't buy Creative Micro Zen. I was really fond of it when I purchased it, since it could play longer, has larger capacity, and supports different formats.
Then, the problems starts to rise. My first Micro zen acted wierd by not able to be turned off, then transmitting files between and Zen became less successful, finally the Zen went all dead buzzing all the time, and I exchanged it with Futureshop. (I had a 2 years warranty bought there)
The second Micro Zen worked for about 4 months, and then the earphone jack problem comes out. I went back to future shop, but the customer service told me the Creative company just changed their policy that we can no longer exchange the defects with Future shop. Furthermore, they cannot phone the company for us either, which made my 2 years warranty with Futureshop a waste. When I phone the company, you know what.... Their office hours are only monday to friday, 9:00a.m to 4:00 p.m..... It just fxcking pisses me off now....
Creative Zen Micro Posted by Anonymous on 2006-03-25 12:05:51 My Score: 10/10
I got my Creative MP3 for Christmas and it's wonderful!!! Everyone at my office has different varieties of Creative and have high praise.
Creative Zen Micro Posted by Anonymous on 2006-03-22 20:27:31 My Score: 10/10
I have had mine for a year now. no complaints yet!!
Creative Zen Micro Posted by Anonymous on 2006-03-19 21:55:54 My Score: 5/10
Yeah, this thing is crap. It has awesome features, and worked well when new, but my first one broke after one month(the headphone jack went bad), then the replacement headphone jack went bad after a few months, but I just lived with it because the voice recorder was so nice for school. But then after the warranty ran out, the hard drive went bad. I've cleaned it and cleaned it using the reboot function and rebooted and rebooted and even reinstalled the firmware a few times, but all to no avail. DO NOT BUY!!! I don't know what's better, but lately I've had to use my CD player, which sucks, but at least it works, unlike my Zen Micro!!!!
DO NOT BUY!!!!
Creative Zen Micro Posted by Anonymous on 2006-03-18 23:32:17 My Score: 10/10
Haha, not only do the pictures need work, the whole review needs work. It's pretty short. My guess, reviewing to get free stuff
1. AFAIK Creative only lends review samples. The reviewers don't get it for free.
2. The reviewer bought this player. She even mentions it in the review.
Creative Zen Micro Posted by Anonymous on 2006-03-18 23:08:16 My Score: 1/10
Haha, not only do the pictures need work, the whole review needs work. It's pretty short. My guess, reviewing to get free stuff
Creative Zen Micro Posted by Anonymous on 2006-03-16 03:06:35 My Score: 10/10
Seewoosagur,
I had the same problem.
I'm brazilian and Creative has no support here. Bad.
Clean Up, Format All, Recover Firmware, Reboot... Nothing works!
I think its an HD problem.
mkslima.
Creative Zen Micro Posted by Anonymous on 2006-03-15 23:15:04 My Score: 10/10
i lossed my program to put music onto my zen, and i lossed the cd. how can i get it back
Creative Zen Micro Posted by Anonymous on 2006-03-15 18:31:03 My Score: 6/10
Good product. Had it 10 months now but got a prob with ear phone jack!?!?!
Creative Zen Micro Posted by Seewoosagur on 2006-03-14 02:01:56 My Score: 6/10
I have had my Zen since Christmas, and I have had no complaints, until now. It has worked very well, with no problems, at least until recently. Just last week I had my first problem with it: it just wouldn't turn off. No matter what I did, it wouldn't respond. However, I just took the battery out and put it back in, and it fixed it for the moment. Unfortunately, it has done it a few more times, but I can fix that. More troubling, just today I have noticed an quiet static on one of my earbuds that I have never heard before that seems to constantly happen and can't be stopped no matter what I do. I am afraid that my Zen might have just become inflicted with the infamous headjack problem, and it is bound to get worse. This is rather unfortunate, as it is such an fine product, but contains several potentially crippling bugs.
Creative Zen Micro Posted by Anonymous on 2006-03-12 18:45:53 My Score: 4/10
I bought a Zen Micro and after two weeks of use I thought it was great. So I bought a second one for my spouse.
Then ten weeks later the first Zen Micro developed a problem with the earphone jack, losing sound in one channel or both with even mild body movement while the device was in a pocket on on the belt clip.
I returned the defective device to my retailer for a refund and then bought a replacement Zen Micro.
A week later, the 2nd device developed the exact same problem.
I emailed Creative Support, explaining the problem and I asked if they had a batch of defective jacks in a production run, but they did not acknowledge any defects. They suggested I return the device to my retailer for exchange or they would give me an RMA # and let me return it to them for repair or replacement.
While I really like the device, I'm going to return it for a refund and look for another brand for my needs, Really too bad. Their R&D dept really need to take a look at this problem rather than develop bad customer experiences.
Creative Zen Micro Posted by Anonymous on 2006-03-07 14:05:04 My Score: 5/10
My friend knows some people from the Creative in Asia region (better not to disclose the detail) The defect rate of Zen Micro is extremely high that you wont believe. Fragile headphone jack and unstable harddisk are the most annoying problem. Actually, Creative was not aware of the headphone jack problem until several months after it's first launched. There are many cases that customers return the Zen to Creative 3-4 times & finally satisified with a new replacement. To be honest, you decide to buy a creative product, better wait 1/2 years until all the potential problem are resolved
Creative Zen Micro Posted by Anonymous on 2006-03-06 13:46:39 My Score: 10/10
Listen!!!!! Anyone having problems try this before you blame the product. Turn off player........remove battery.......hold on button ON and put battery back in while still holding the power button on. When power comes on release the power button. You should now see a clean format and re-boot screen. Use the clean function two times. After the second time go down to reboot and should be fine. Worked for me. The Zen Micro Photo is a sweet mp3 player. Dont blame the product for something YOU most likely did. This will fix 99% of your players problems
Creative Zen Micro Posted by Anonymous on 2006-03-04 21:22:14 My Score: 7/10
I've had my Zen for about 7 months and yesterday, i turned it on, but the start up only got the the "creative" screen and then froze. My USB cable will no longer reconize it and it freezes after i select an action from the recovery menu. If anyone can help me feel free to e-mail me at erin_c@ns.sympatico.ca. Any help would be appreciated
Creative Zen Micro Posted by Anonymous on 2006-02-08 01:03:49 My Score: 10/10
Gosh. I never expect Creative to come up with such gadget that can actually fail so many times. The headphone jack fails me like 4 times and each time I got to bring back to the service centre, which is definitely not an accessible place. And each time they do a replacement, i either have to wait for a few weeks or have to re-download the features i want. But the fact that each time they replaces a new player, the headphone jack is break down after a few months. It is really frustrating and now, the warranty is over. High time to get another player. Get it in your own risk
Creative Zen Micro Posted by Anonymous on 2006-02-08 00:37:09 My Score: 10/10
Lots of people were saying that their Zen Micro's battery life was draining even when the player was not in use. My suggestion is to remove the battery when not using the player. :)
Creative Zen Micro Posted by Anonymous on 2006-02-07 12:50:49 My Score: 10/10
i got the zen for xmas and i turned it on this morning and it said firmware problem can anybody help me and know how to solve this problem. i cannot listen to any of my songs now??
Creative Zen Micro Posted by Anonymous on 2006-02-05 06:44:47 My Score: 10/10
This player is great, don't know how this would break after six hours, but maybe he was throwing it around the house. Mine is already five months but its still working fine except for the jack, but that doesn't mean that this player is crap, the faulty jack doesn't outweigh the great features this player has, especially the great 5-band EQ that ipods lack.
To solve the faulty jack without opening the player..this is what i did:
Turn the player facing upward, then turn the player facing you, cut 2 small pieces of thin card(preferably the thin plastic ones that are used for prepaid cards) then put it at the side of the circle of the jack so the jack wont move(put one at 12 o'clock and one at between 9 and 10 o'clock) the get a pin and move the small gold metal at the 9 o'clock position so that it will stick out a little. I'm using mine in a car setup, before, the player had static sound when the jack is moved even a little, now its working ok, no static sound except maybe if you force it to move.
Sorry for the grammar, I'm not that good at english, but I hope this helps.
Creative Zen Micro Posted by Anonymous on 2006-01-30 00:28:50 My Score: 10/10
My first one broke after a year of use due to the headphone jack breaking due to my dropping it too many times, but I love it anyways! Works well with Bose speakers, and the photo one rocks!
Creative Zen Micro Posted by Anonymous on 2006-01-25 18:08:20 My Score: 3/10
The Zen as a product for anyone who wants to use if for something more than having it sit on a desk at home is terrible. The jack socket has broken repeatedly for me (I have had 4 different Zens through my warranty) the longest it has lasted has been a mere 5 months. I certainly hope no one buys this product ever again!
However if you have one- don’t despair because from my experience the Creative phone customer service is pretty good. As long as you make enough of a fuss they are now offering to replace your micro with another product that is actually an upgrade; (I’m getting a Zen Photo with 6GB hard drive- so a lot better on paper than the Zen) also having a new product allows you to have an extension on the warranty of up to a year so even if this breaks you can always get a refund.
The tip I would give is that if you product breaks near to the end of your warranty always make sure you get either a refund or a product replacement (with the extended warranty) as I believe after the warranty you have to rely on Zen e-mail support, which I admit is quite poor.
Furthermore I would say do not try and fix any product yourself. I haven’t tried it but I wouldn’t want to as doing so will void your warranty. It may work but if you don’t that’s the end of the line for you- if you’ve really had it with the Zen micro you’re better off demanding a refund.
Creative Zen Micro Posted by Anonymous on 2006-01-18 01:29:04 My Score: 10/10
I hink that the micro is awsome I just got one and it was easy to use
Creative Zen Micro Posted by Anonymous on 2006-01-06 16:41:08 My Score: 10/10
im going to get a zen micro in about a week or two and it looks great ive tried it out at best buy its really small i also tried the photo one out to its awsome. the touch screen is very sensitive but you can turn it down so it doesent matter my friends all have ipod mini's and i wanted one to but the dont make them no more they just have the lil piece of crap they call the nano. back to the zen. there was no headphones at bestbuy so i couldent hear the sound quality but its preety cool and i can't wait to get it i just hope that it doesent have problemes like alot of ppl say they have. all te people who say " oh ipod rules zen suck" or "i hate zen its a peice of crap" why do u go on a zen forum thing go on an ipod one. cuz if you really did hate zen why whould you be doing reserch on it. im not saying the ipod mini sucks cuz i love it (the nano sucks though) its just that the zen cost less and is better in everyway eccept for the poppularity thing but i think wer all old enough and mature enough to know that its better to get something thats better thensomething thats overpriced and has less features that ppl buy just to fit in with the croud. i say be different GO CREATIVE.
Creative Zen Micro Posted by Anonymous on 2006-01-04 20:55:05 My Score: 5/10
i'm a disapointed because i got it for xmas and the usb cable didn't work at all, luckily i could use my brother's one (he has a zen nano and the usb port is the same) so that wasn't that bad but then i couldn't import music from my log in, i had to go onto my brother's too (i could still get the music from my file, though) and THEN it froze everytime i tried to turn it on, i had to take the battery out everytime i wanted to. the day after it wouldn't turn it on, and when it did the screen went buzzy and a few seconds later the screen completely went.but... im not bitter...so i wasnt that angry... so i got a replacement and thats working fine, but then my sisters zen sleek broke down, and she got a replacement....but that didn't work either. anyway mine is working fine now but creative seems like a very shoddy company, i don't see how it got such good reviews...
anyway thats all, i know it was very very long, but you're the person who chose to read it, so dont go blaming me. goodbye.
sincerely,
me.
Creative Zen Micro Posted by Anonymous on 2006-01-04 02:50:26 My Score: 10/10
I bought on in February 2005 and it still works splendid.
Many people claim on this page this player is crap.. I just wonder why their spelling and grammar is so extremely bad. Apple fanboys?
Creative Zen Micro Posted by Anonymous on 2006-01-04 02:19:07 My Score: 10/10
Peice of crap, broke after 6 hours YES SIX HOURS of me owning it...
and 100% waste, thinking of sueing for selling product that was falusely advertised...
Creative Zen Micro Posted by Anonymous on 2006-01-03 08:04:50 My Score: 1/10
This piece of junk sucks!
ONE: After only 6 months of use, the jack manfunctioned, now the only thing I can hear is statics.
Creative Zen Micro Posted by Anonymous on 2005-12-28 06:44:50 My Score: 6/10
please give me the link... where do I download the latest firmware for creative zen micro. My zen always stuck up and i heard about this firmware to solve my problem! thank you..
Creative Zen Micro Posted by Anonymous on 2005-12-28 06:25:36 My Score: 8/10
Cant install the new firmware upgrade. Hang up on "checking connected device. Pleae Wait" I already download it. My Zen Micro always stuck up, nothing to do with it.. Appreciate any Help!tnx
Creative Zen Micro Posted by Anonymous on 2005-12-26 17:44:40 My Score: 10/10
This is a great MP3 player. everyone complains how the sensativity is to fast. Well if you go to system than player settings than on the list it says touchpad, than you can change the sensativity! So this is the review to read! And if dont want to download than go to a friends house burn a CD with diferent artist if you want and when you put it in your library make sure to give the big title on top a Genre name, Album (what you can make up it will just be in your player ex: i put CD burn2), and artist. And just name the songs indivdually.
Creative Zen Micro Posted by Anonymous on 2005-12-26 17:44:09 My Score: 10/10
This is a great MP3 player. everyone complains how the sensativity is to fast. Well if you go to system than player settings than on the list it says touchpad, than you can change the sensativity! So this is the review to read! And if dont want to download than go to a friends house burn a CD with diferent artist if you want and when you put it in your library make sure to give the big title on top a Genre name, Album (what you can make up it will just be in your player ex: i put CD burn2), and artist. And just name the songs indivdually.
Creative Zen Micro Posted by Anonymous on 2005-12-23 03:17:07 My Score: 9/10
Got this Zen off a buddy of mine today for the low low price of 40$ (Hes going to get an iPod Video) but he said it has "issues", so i test it out and the center of the lcd has 9 or 10 burnt pixels...not so much a big deal as it for listenin to music, but the head phone jack is a piss off its exactly as everyone else described on here so im not gonna go over it agian....just went through creatives online bullshit...any of you guys know how long it usually takes for the whole RMA process?
Creative Zen Micro Posted by Anonymous on 2005-12-22 00:00:37 My Score: 9/10
After reading all these comments I realised that I need the Latest firmaware, (not the July 05 version, which seemed buggy and freezes alot)
So I upgraded to WinMediaPlayer10 and Upgraded my Zen Media Explorer Software, (which is necessary for the Latest firmware, Dec 05 version)
Now my freezing problems seem to be fixed. My bootup ZEN Micro screen isn't corrupted anymore, the cold boot takes a second longer but a least it works good now. Thank to this section's comment and advice, MY ZEN IS FIXED. w00t w00t. I'm not saying this will fix everyones problems, but it worked for me.
I love my ZEN micro again. Only prob is batter lasts half time it supposed to. Maybe its just my battery.
My score has changed 9/10
(I once droped this thing from about 1.5 meters onto concrete and it chipped the top corner, no case on mine, scarey, but it still worked, that's tough!)
PS: I had the firmware problems BEFORE I dropped it.
JasonJ
Creative Zen Micro Posted by Anonymous on 2005-12-20 06:23:56 My Score: 5/10
I loved my Zen Micro and software. Worked real nice. $340 AUD
I loved it.
I loved it.
I loved it.
I loved it. 10/10
Battery life not very long though. A few hours. Oh well. 9.5/10
Then I dloaded/upgraded my Firmware after about 2 months old to get benefits and it now freezes on ZEN boot screen, often. Wont copy files, corrupt/errors. sheesh. I wish I hadn't touched firmware. Its screwy. I re-dloaded/re-upgraded firmware, same problems.
When it freezes I flip the battery and choose re-boot, works most times, sometimes freezes re-building library on re-boot. So I reflip/re-boot, reflip/re-boot, reflip/re-boot and then it works, one day I guess it wont, then I'll be very mad.
5/10
I wish I had bought a NEEEON instead.
-JasonJ
Creative Zen Micro Posted by Anonymous on 2005-12-19 23:08:01 My Score: 4/10
As with all creative products its fragility diminishes the overall quality. This allied with fairly rank customer service has led me to look elsehwere. I've been loyal to the tune of 4 units from Nomad 2 upwards but I've finally had enough. Trying to get this unit repaired equates with the ease of a self-performed lung transplant.
Creative Zen Micro Posted by Anonymous on 2005-12-19 22:20:04 My Score: 8/10
Had it for a few months now. It has been working perfectly up until last week. I cant copy songs on to it anymore. I eventually managed to delete everything off of it and try re-add them. It added about 100 songs and now nothing else will copy on.
I've tried copying on to it with all the methods, ie, with their software, with the import wizard and just dragging them over using explorer. nothing works.
I've got latest firmware update.
Any ideas?
Creative Zen Micro Posted by Anonymous on 2005-12-19 05:31:55 My Score: 10/10
my zen keeps freezing in the beginning where it says "Zen Micro". How do i fix that...is it from the cold?
Creative Zen Micro Posted by Anonymous on 2005-12-19 02:06:51 My Score: 10/10
i think that the zen is mad. to fix the ear phones hit them not to hard and not to soft on something metal like a seat. well thats what i do. this was great way better than a crap ipod mini or nano. so all the cissys who have a crap ipod get a bloody zen. ZEN MICROS RULE THE WORLD!
Creative Zen Micro Posted by Anonymous on 2005-12-16 20:47:17 My Score: 5/10
Hi Everyone. Thank you for your comments, they are very helpful. I'm considering a zen, but the one thing that puzzles me is this acceptance of a known problem with the headphone jack. Why should we feel it is OK, or a sound solution to stick a plastic fork into such a sophisticated product to get it to work? Is there something I am missing? I have a discman from the 90's that I no longer use, which cost me about $40 at the time, that has never remotely suffered from a faulty headphone jack. Zen sounds like they have a little way to go in the way of engineering.
Creative Zen Micro Posted by Anonymous on 2005-12-16 18:50:31 My Score: 10/10
Got mine at compusa, for 189 6 months ago, got the 3 year service plan, for an additional $25 ALWAYS get the Service plan, if you drop it and it breaks they will replace it FOR FREE. Oh yea never had a problem out of it.battery lasts 10 hrs. if you take out the battery when your not using it, it will last even longer, there is something causeing a drain when its not in use.
Creative Zen Micro Posted by Anonymous on 2005-12-14 14:17:09 My Score: 10/10
I got one, tis good, but it went thru the washermachine -.- Noobs
Creative Zen Micro Posted by Anonymous on 2005-12-14 01:48:00 My Score: 6/10
I am having trouble with the battery. It will only hold an one hour charge. just ordered a new battery at the tune of $40. Wait to see if this works. Two updates are out there, and you need them. second one will wipe out what you have stored. Bummer.
Creative Zen Micro Posted by Anonymous on 2005-12-12 01:42:30 My Score: 10/10
Ya Im with that guy, you are all a bunch of computer dorks. HA HA
Creative Zen Micro Posted by Anonymous on 2005-12-12 01:41:21 My Score: 1/10
Can all the little kids stop leaving comments about "how cool diz tng iz" and actually give a solid review about how this thing works. YOu guys all suck and we hate people who suck. So stop sucking and start writing comments that help those of us that are really thinking about buying one.
Creative Zen Micro Posted by Anonymous on 2005-12-11 17:39:00 My Score: 10/10
Fantastic product. I initially had a problem with the headphone jack, brought it back, got a new one and the unit has not failed me for over 3 months now. I feel that you need a product for a while before your review. I have tons of music on it and it's not even half full. I wish the battery would last a litte longer though. Continuously on FM record, I get a full 8 1/2 hours. Speaking of FM recording, it's great to record the Howard Stern show before he leaves radio but I do have to place it in a good location to get the reception I want. GREAT PRODUCT...
Creative Zen Micro Posted by Anonymous on 2005-12-11 14:51:17 My Score: 10/10
that is so not true! There is an option on the zen mirco, that allowes you to set the hdd, to an external hdd. So that you can plug in your zen all times, at any pc. And the software, if you use an i-pod you have to use the crappy i-tunes programm. It's like shit so worthless. Creative has done a great job! it's an i-pod killer. I had an i-pod untill someone stole it. Then i decided to buy a zen micro. And I'm liking the zen much more. And if the programm is to difficult. Your kinda VERY stupid. Everyone can read. And everyone can understand it. Even my grandma can get the hang of it.
Creative Zen Micro Posted by Anonymous on 2005-12-10 18:06:12 My Score: 10/10
ok, whoever sent i stored music on my zen micro is jst showing off dat they can use net language, well luk, i can do it 2 so talk about storing music on another website, PLEASE???
by the way i tryed out friends micro it rulez but im more focused on the person who said he stored music on his micro... ugh, i need2 sit down...
Creative Zen Micro Posted by Anonymous on 2005-12-10 17:41:36 My Score: 10/10
hey my headphone jack's messed up too
how do you fix it :S all i know is somethin about a staple but i dono what part of the jack to put the staple
help?
Creative Zen Micro Posted by Anonymous on 2005-12-10 17:40:04 My Score: 10/10
yeah, i totaly agree with that other guy, we should... watever he said. anyway i got the zen micro yestrday and itz so much bettr than the ipod mini, the ipod mini is rubbish, i had to get it replaced 3 times, people said it was SO good jst because itz from apple (welll so did i b4 i used it,) anyway bak2 zEn micro, dis ting RULEZ!!!!!! it has everyting u need, and it alzo lookz soooo cool!!
ZENY 4EVER!!!!!!!! WHOOOOOOOOOO!!!!!!!
Creative Zen Micro Posted by Anonymous on 2005-12-10 17:21:14 My Score: 10/10
well i havnt bought it yet but my coisin has one and they are da coolest tings eva!!!!!! im definetly buying one but i really really want one in light blue but there all sold out. im not askin people if they know where2 buy blue ones because i know theres nothing anyone can do (snif snif) im just sharing my pain with people who know how good da zen micro is. well, goodbye. oh, and good product!!
Creative Zen Micro Posted by Anonymous on 2005-12-09 05:33:56 My Score: 7/10
I have had the zen micro for almost 10 months I have to say the positive aspects (blue glow, excellent sound, FM radio, voice recorder, sync w/outlook, excellent interface) helped me through the headphone jack problem. I cut up a tiny piece of plastic knife to jam into the headphone jack and it works without static.
My other problem is with the software not being able to directly work with windows explorer, but there are homebrew programs to get around that. If Creative fixes the headphone jack problem, and it is reported in reviews I would get whatever next zen product comes along, otherwise I'll go with apple as the product is sure to have no problems.
Creative Zen Micro Posted by Anonymous on 2005-12-08 18:33:38 My Score: 5/10
Babu,
One word. IPOD. Creative zen is not a sound product, period. I was lured in by the really cool design, reviews, etc, but it has been one headach after another. Some day when the fix the headphone jack, maybe, but for now, don't bother....
IPOD.
Creative Zen Micro Posted by Anonymous on 2005-12-08 07:46:12 My Score: 10/10
Hi folks,
I'm from India and I'm planning to get a 5GB Micro from one of my friends who's coming from the US. Actually I'm a bit apprehensive about the quality of the product after so many users have reported problems(mainly with battery, firmware and the audio jack). I would like to know what I need to do, in case the unit develops problems and needs to be replaced, within the warranty time. Creative does not support International Warranty and hence how do I get the replacement done here in India. I can't send it back to my friend because he's shifting permanently to India. Please rush in your suggestions to
babu_en1@rediffmail.com
Thanks.
Creative Zen Micro Posted by Anonymous on 2005-12-07 16:19:11 My Score: 2/10
had creative zen for 1 year. had to return once because of headphone jack. second one lasted only 2 months before headphone jack went. i said to heck with it and bought a refurbished 20gig ipod off of amazon for 199. blows zen out of the water. superior craftsmanship in every way. the sound difference is NONE. the reviews mentioning zens superior sound quality are exaggerated to say the least. after a year of zen dissatisfaction, i am proud to say that i am a content ipod conformist.
Creative Zen Micro Posted by Anonymous on 2005-12-07 13:48:41 My Score: 6/10
Following is Creative's answer to my inquiry yesterday (24 hour turn-around, which is respectalbe)...the overall suggestion seems to indicates that for quicker resolution...attempt to return the mp3 player to the company from where the player was initially purchased. If this doesn't work...try the following...and as others have stated be prepared to pay for shipping and labor costs.
Overall I am satisified with their quick response and willingness to at least look into the situation.
kkp
Dear kkp,
Thank you for contacting Creative Technical Support.
With regards to the issue you are having, I understand that you have experienced loss of sound from the headphone jack and it is recommended to send in the product to us for RMA.
The problem you described indicates your unit may require repair or replacement. If possible, try exchanging the product for another from the vendor, for this may be much quicker and easier than having an RMA (Return Merchandise Authorization) issued. If this is not possible, an RMA will need to be arranged to have your product tested for repair/replacement.
Please note that the contents of the hard drive will have to be erased due to the testing process. Please back up all files from the drive, if possible, before shipping in for an RMA.
Please submit the following required information to us in a reply to this message so the RMA can be issued:
First/Last Name:
Address (No P.O. Boxes please):
City:
State/Province:
ZIP/Postal Code:
Contact Telephone Number(s):
Email address where you would prefer to be reached:
Product Model Number :
Color of player:
Alternate color choice:
(Please note that the alternate color choice is only used to decrease the turnaround time of your RMA if the unit must be replaced and the color of your player is out of stock. If you only prefer to have the same color that you sent in, please be sure to note this.)
Size of the hard drive or amount of onboard memory:
Product Serial Number (often listed inside the battery cover):
Place of purchase:
Exact/Approximate Date of Purchase:
Brief Description of Problem:
Once this information is applied to the RMA database, we will reply to you with an RMA reference number and shipping instructions.
* Please note that an estimation of repair costs cannot be made without the above information.
In case if you need any clarification, please do not hesitate to
contact us. Do email back on the status concerning the issue so that I can assist you further. Thank you.
For faster service please reply with previous correspondence when replying to this email.
Best Regards,
Technical Support
Creative Labs Americas
"Get Creative"
To provide feedback on your "Creative Experience" please click on the following link:
http://www.creativehelp.com/support/contact/welcome.asp?r=CLI&d=TS
Creative Zen Micro Posted by Anonymous on 2005-12-06 15:37:52 My Score: 5/10
To mirror the sentiment of many who have posted regarding the Zen Micro-5gb mp3 player, the player itself is well suited for ease of use and many of the functions are convenient and enjoyable.
Until recently when my headphone jack crapped out, I would have said it was possibly the best mp3 player I've seen or used.
However, any product with such a short life expectancy cannot be enjoyed. I am currently in the process of seeing what Creative will do to correct the defective phonejack housing. I'll keep you posted.
kkp
Creative Zen Micro Posted by Anonymous on 2005-12-03 23:51:05 My Score: 9/10
I brought the Creative Zen Micro about 1 month ago, and then one day it just stoped.
The Touchpad didn't work, it didnt light up. you could turn it on but not off, and that pissed me off cause i like the Creative zen i think it's small and slick.
I returned it and got a new one.
Hope this one doesn't break too.
9/10
Creative Zen Micro Posted by Anonymous on 2005-12-03 19:38:50 My Score: 10/10
Crapola. Buy an Ipod and stop whining.
Creative Zen Micro Posted by Anonymous on 2005-12-03 19:37:59 My Score: 10/10
I jsut got it in the sumer of 05..and its very good..but i have a problem! there is noo way to put contacts on to it!! as it said...Taks-Candlnder-Contacts..
if anyone knows how to put contacts on it email me at
tamarsky@hotmail.com
THANK U!
Creative Zen Micro Posted by Anonymous on 2005-12-01 06:45:02 My Score: 10/10
the product is great i've had it for 6 months and its working great
iPods suck and so does Europe and Canada
Creative Zen Micro Posted by Anonymous on 2005-12-01 02:46:04 My Score: 8/10
I bought this product for about 5 months and there is already problems with the headphone jack. i just found out after reading other reviews that i'm not the only one. the socket got loose one day and the music sounded all static-ey. because i LOST my receipt and can't afford a new one, i tried fixing the problem by cutting up tiny pieces of thick paper and stuffed them into the 2nd layer of the headphone jack with tweezers to stop it from moving. it works fine now :) every few months i'd cut up new pieces of paper and change them with the old ones :P wut i like about it is that the sound is really good, it's small, and cute. overall its a good mp3 player. i recommend whoever buys this product to SAVE your receipt!
Creative Zen Micro Posted by Anonymous on 2005-11-29 23:39:41 My Score: 6/10
I was listening some music and then my creative zen fell although I could catch it. So the music was just continueing and I was using the touchpad to get another song.
Then my player froze and the only thing i could do was to take out the battery. When I put it back, i had 'low battery' which was normal because the battery was almost low. So I was loading up my creative and it had to re-build the library. That took much longer then normally and then i get 'Firmware Problem'. Is there any way to fix it ?
Creative Zen Micro Posted by Anonymous on 2005-11-26 22:26:57 My Score: 5/10
Ugly, kthxbai
Creative Zen Micro Posted by Anonymous on 2005-11-24 00:25:53 My Score: 10/10
I bought a Zen Micro about 3 months ago and its the most awesome MP3 player out there! But the screen never comes on anymore. it will come on everyone once in a while but then it will go off in like a few 'mins. If anyone else has or had this same problem and knows how t fix it or if i shoyld take it back please e mail me at sk8ermike421@yahoo.com
Creative Zen Micro Posted by Anonymous on 2005-11-22 17:28:28 My Score: 4/10
im from portugal , the thing freezes in the second creative screen , the problem... i have it for almost 6 months and it just has the prob now, don´t have the original headphones, can i take it to warranty
Creative Zen Micro Posted by Anonymous on 2005-11-22 14:36:24 My Score: 7/10
I received my Zen in December 2004 as a Christmas present. I would echo a lot of the comments when I say that the headphone jack went wrong in about April 2005, I swapped it for a new one, but the jack has gone again (Nov 2005).
I contacted Creative via their website and they did reply in about 4 hours, the result being the next day I received an email telling me where to mail the product to in order to get a replacement.
I admit, this is a real shame, because the product is fantastic if you ignore this problem with the jack, however the customer service has been good so far (although we'll see how long it takes for the replacement to arrive).
If the jack goes again after the guarantee ends, I think I will have to write the Zen off and buy an i-pod like the rest of the world!
Creative Zen Micro Posted by Anonymous on 2005-11-16 16:13:18 My Score: 1/10
Headphone jack SUCKS! So Annoying! 3rd zen!! First 2 were returns because after 2-3 months, the cheap headphone housing goes to crap. There's no reason after spending 2 bills on what in every other way is a great product, the freaking thing is unusable because of a poorly designed headphone jack!!! Save your money....Buy a POD.
Creative Zen Micro Posted by Anonymous on 2005-11-07 23:49:35 My Score: 8/10
My Zen micro keeps going to the creative menu than it goes to teh recovery mode..... i go to reformat and nothing happens it still goes to recovery mode... wat should i do????
Creative Zen Micro Posted by Anonymous on 2005-11-07 02:41:22 My Score: 4/10
this was a great player for the whole 3 months it worked. it would freeze up ever now and then, but usually only when the battery was low. and true, the battery life was not even close to 12 hours, but it was easy to use, and i had no problems with the software. until one day it decided to freeze on the second creative screen. now i had never dropped it, or done anything to it to make it freeze, it just did. and forget the recovery mode. it was a battle to finally get creative to give me a RMA, and now i have to wait 10 business days before i get it back. i really don't know if i can recommend this product to people with out at least warning them that it may seem great, and possibly never give you problems, but just know that you may not get what you are expecting.
Creative Zen Micro Posted by Anonymous on 2005-10-25 00:05:03 My Score: 10/10
i think my creative iz broken or freeze cause whenver i touch the pad it wouldnt movw and could you help me with that cause i just bought it on september
Creative Zen Micro Posted by Anonymous on 2005-10-23 16:43:02 My Score: 10/10
wat up wit da micro 6 gigs
Creative Zen Micro Posted by Anonymous on 2005-10-08 19:40:38 My Score: 10/10
sweet and sour sauce on my on my zen wat should i do??????????????????????????????????????????????????????????????
Creative Zen Micro Posted by Anonymous on 2005-10-08 19:39:39 My Score: 10/10
i need to get an mp3 player with TLEAST 1 GIG but it needs to be cheap wich sopuld i get?
Creative Zen Micro Posted by Anonymous on 2005-09-29 22:01:52 My Score: 10/10
I bought the Creative Zen Neeon a few months ago, and everything was fine, i used it a bit, putting about 40 songs on it. Anyway, the battery was running low, so minutes before i was going to charge it via usb, i turned it off. This would have been the second or third time that i had charged it. However when i plugged it in, the charge signal didnt appear, so i removed it and tried to turn it on, but it wasnt having it. It hasnt been able to turn on since, and the usb lead and port are fine.
Whats going on?
Creative Zen Micro Posted by Anonymous on 2005-09-23 01:43:44 My Score: 10/10
I really want to buy one, but they all so expensive. are there any reatail stores(not over the internet) stores that sell them cheaper than 179.99 at best buy. by the way nice review.:) ;p
Creative Zen Micro Posted by Anonymous on 2005-09-22 01:15:35 My Score: 9/10
i read the reviw it's awsome. but i hear that they are gon
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