An unbiased and rational look at why we have such strong feelings about certain companies.
"This love and hate is not irrational. Though it may not be clearly articulated on message boards and forums across the 'net, there is a very simple equation between the business models of these two companies and the public's perception of them. Google trades you innocuous ads for free stuff. The RIAA must vigilantly protect the property it sells from thieves, and sometimes grandma gets caught in the fray."