
Posted on Wednesday, Aug 09 2006 @ 04:30 CEST by Thomas De Maesschalck
Dell's top-end XPS 700 PC was announced in May but is still only available on paper.
A series of undisclosed technical issues appear to be to blame for shipment delays to Dell's premium desktop model, the result of which has been literally thousands of posts to Dell's customer support forum, many complaining about time wasted, some complaining about money wasted, but a surprising number of which cited negative experiences with the company's customer service representatives. According to many customers, some of whom wrote TG Daily directly, representatives typically blamed lack of available parts as the reason why their shipment dates were being delayed until the middle of July, then the middle of August, and then the middle of October.
More details over at
TG Daily.