Airport concourses, particularly older ones, were never known for their abundance of electrical sockets. But a convergence of factors — including new wireless Internet access in terminals, stricter airport security measures and the proliferation of power-hungry gadgets — has added to the deficit of outlets. Airports are rushing to add new ones.
“You can’t help but notice business travelers hovering above the outlets at the airport, waiting for their turn,” said Joanne Paternoster, a former assistant director of customer service for the aviation department of the Port Authority of New York and New Jersey, and now a consultant for Maritz Research. “People are arriving earlier at the airport so that they have enough time to make it through security, and there are just not enough outlets to go around.”