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Issues with's Dell customer service

Posted on Tuesday, January 30 2007 @ 04:07:14 CET by


One of AOA Forum's members, Dsio, has written an editorial about the problems he has had with Dell customer service regarding a 24" LCD monitor he bought from them.

Here is a quote from the editorial:

"6 Weeks ago now, I purchased a Dell 24" LCD monitor. I'd been desperate to upgrade from my 19" AOC CRT, and when I discovered that a new revision, "AO3" was out, which fixed the banding problems in previous revisions of the Dell 24" 2407WFP monitor, I jumped at the chance to get one for $1100 including 5 year warranty.

It was amazing. It truly was, my brand new AO3 24" LCD. Gaming was amazing, images were brilliant, programming a great deal easier, and I couldn't fault it. Then I discovered that the Composite and S-Video ports, didn't work. At all. Nothing. Just a jumping blur that sometimes resembled colours.

So two weeks after purchase, I asked for an RMA. It all went well, and I had a replacement at my door the next morning. That's when it all turned to hell.."



 



 

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