Issues with's Dell customer service

Posted on Tuesday, Jan 30 2007 @ 04:07 CET by Thomas De Maesschalck
One of AOA Forum's members, Dsio, has written an editorial about the problems he has had with Dell customer service regarding a 24" LCD monitor he bought from them.

Here is a quote from the editorial:

"6 Weeks ago now, I purchased a Dell 24" LCD monitor. I'd been desperate to upgrade from my 19" AOC CRT, and when I discovered that a new revision, "AO3" was out, which fixed the banding problems in previous revisions of the Dell 24" 2407WFP monitor, I jumped at the chance to get one for $1100 including 5 year warranty.

It was amazing. It truly was, my brand new AO3 24" LCD. Gaming was amazing, images were brilliant, programming a great deal easier, and I couldn't fault it. Then I discovered that the Composite and S-Video ports, didn't work. At all. Nothing. Just a jumping blur that sometimes resembled colours.

So two weeks after purchase, I asked for an RMA. It all went well, and I had a replacement at my door the next morning. That's when it all turned to hell.."


About the Author

Thomas De Maesschalck

Thomas has been messing with computer since early childhood and firmly believes the Internet is the best thing since sliced bread. Enjoys playing with new tech, is fascinated by science, and passionate about financial markets. When not behind a computer, he can be found with running shoes on or lifting heavy weights in the weight room.



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