20 things you'll learn from tech support

Posted on Wednesday, Aug 08 2007 @ 12:10 CEST by Thomas De Maesschalck
Kludge Spot published a funny list of twenty things you'll learn from working at tech support:

Here's a snip:
  • Fear the phone. No one just calls tech support to wish you good morning

  • No user will tell you the whole truth at the beginning of a call

  • "I didn't do anything" or "It just happened" Are the users mantra

  • As a support tech, it is your job to break down resistance and get the truth

  • About the Author

    Thomas De Maesschalck

    Thomas has been messing with computer since early childhood and firmly believes the Internet is the best thing since sliced bread. Enjoys playing with new tech, is fascinated by science, and passionate about financial markets. When not behind a computer, he can be found with running shoes on or lifting heavy weights in the weight room.

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