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20 things you'll learn from tech support

Posted on Wednesday, August 08 2007 @ 12:10:33 CEST by


Kludge Spot published a funny list of twenty things you'll learn from working at tech support:

Here's a snip:
  • Fear the phone. No one just calls tech support to wish you good morning

  • No user will tell you the whole truth at the beginning of a call

  • "I didn't do anything" or "It just happened" Are the users mantra

  • As a support tech, it is your job to break down resistance and get the truth




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