Q: Hackers continue to attack Windows, Internet Explorer and Office. How big a concern is security as we move deeper into Web 2.0?
A: We've made a lot of breakthroughs in how we make ourselves secure. But it'll continue to be a huge area of investment. To the degree that the bad guys do things digitally … you just have to keep making improvements.
Q: As you head off to your next career, how do you react to critics who say Microsoft has become too big, too bureaucratic, too political, too slow to innovate?
A: One thing I've always loved about the culture at Microsoft is there is nobody who is tougher on us, in terms of what we need to learn and do better, than the people in the company itself. You can walk down these halls and they'll tell you we need to do usability better, push this or that frontier.