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OCZ recalls Ultra 2 Silver Thermal Compound

Posted on Saturday, January 24 2004 @ 01:13:10 CET by


Yesterday there was an article about some Silver thermal compounds that actually did not contain any silver. One of these silver compounds without silver was OCZ's Ultra 2. Today OCZ showed their kind side by announcing a recall for consumers who have bought the Ultra 2 compound:
OCZ would like to take this time to address the recent article published at Overclockers.com, which shows that OCZ Ultra 2 thermal compound has no silver content.

OCZ does not manufacture Ultra 2 thermal compound in house, it is provided by a foreign manufacturer with our specifications. Previous independent lab tests conducted at the request of OCZ have shown that the silver compound content in Ultra 2 is 25% by volume and 70% by weight.

In response to this article, OCZ has submitted another batch of Ultra 2 to a third party for extensive lab testing. This Independent lab report show’s that the most recent batch of OCZ Ultra 2 indeed contains less than 1% silver by volume. While simultaneously we have received lab reports from an outside source indicating the silver content to be 30% by weight. This leads us to the conclusion that recent batch(s) of OCZ Ultra 2 from our supplier did not meet the agreed specifications.

We accept full responsibility for these problems and we will be seeking legal action against our supplier.
In order to help solve this problem we have contacted Arctic Silver Inc, and entered into a vendor agreement with them to supply OCZ thermal paste.

Beginning January 22nd 2004 we are issuing a full recall of any and all OCZ Ultra 2.
Any Customers who wish to return OCZ Ultra 2 thermal paste with an invoice will in exchange for their full or partially used tube(s) receive:
1- One (dependant on # of tubes returned) 3-gram OCZ thermal Compound (made by Arctic Silver Inc.) or one OCZ Dominator 2 Heatsink.
2- One OCZ EL DDR T-Shirt
3- One 10 dollar off rebate on any OCZ EL DDR Dual Channel Kit (at participating resellers)


In an effort to effectively serve our customers who wish to take place in the recall of OCZ Ultra 2 thermal compund we have created a fast, efficient system for obtaining a recall form.

If you would like to exchange your OCZ Ultra 2 for a new pack of OCZ Premium Silver thermal compound or an OCZ Dominator 2 heatsink please send an e-mail to recall@ocztechnology.com.

OCZ will reply to your e-mail with an official recall form. Once you have filled out the recall form you may send it back to us via e-mail. We will then issue you an official recall number. To return your paste, simply place the tube(s) in a self addressed stamped envelope and on a piece of paper write your recall # and ship to:
OCZ Technology
Ultra 2 Recall
295 Santa Ana Ct.
Sunnyvale, CA. 94085


Upon receipt of your old Ultra 2, OCZ will ship you a new tube of OCZ Ultra Premium Silver thermal compound or a Dominator 2 HSF, along with an OCZ T-shirt and discount voucher
The message can be found here. Seems like a good and quick reaction from OCZ.


 



 

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