A couple of days ago there was a report from Avian Securities about high (20-30%) return rates of solid state drives but according to Dell that's a bogus claim.
Here's the real story: the 20 - 30% failure and return rates cited by Avian Securities don't even vaguely resemble what's happening in our business. It's also true that Avian did not contact us while doing their research. Said another way, it's just not true.
Our global reliability data shows that SSD drives are equal to or better than traditional hard disk drives we've shipped. Beyond that, return rates for SSDs are in line with our expectations for new technology and an order of magnitude better than rates reported in the press.
The vast majority of our customers who purchased these drives appreciate the benefits that SSD drives offer: increased durability, fast start up, better reliability and improved access times.