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Outage results in data loss for Sidekick users

Posted on Monday, October 12 2009 @ 18:36:05 CEST by


Bright Side of News reports some T-Mobile Sidekick users lost all their data on their phones due to a server outage. It's another example that cloud computing isn't always a good thing because screwups can result in problems for large amounts of people.
In a recent forum post on the T-Mobile forums, the company recently admitted blame for an outage for Sidekick users which may involve them entirely losing all of their data on their phones. Yes, all of it.

Here is the real gem that they posted here:

Sidekick customers, during this service disruption, please DO NOT remove your battery, reset your Sidekick, or allow it to lose power.

"…Regrettably, based on Microsoft/Danger's latest recovery assessment of their systems, we must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips in our Sidekick Contacts FAQ. We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption."



 



 

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