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ASUS, Apple and Lenovo PCs most reliable in Q2 2010

Posted on Wednesday, September 08 2010 @ 08:00:09 CEST by


Computer service firm Resuecom has published its PC Reliability Score update for Q2 2010:
Asus, which had placed second in the first quarter report, regained the top spot, knocking IBM/Lenovo to third. Apple’s score took an over 300 point jump, leaping from third to second. Toshiba and Compaq both saw their scores rise, but they remained in fourth and fifth place respectively.

The reliability score by Rescuecom reveals not only technical excellence of personal computers, but also the quality of technical support. However, even the company itself warns that different usage models of systems affect the overall scores.

For instance, Asustek Computer has an off the charts score as compared to the other manufacturers, which should probably indicate that the company's notebooks are much better than competing devices. But it should be kept in mind that Asus produces a great number of Eee-branded inexpensive netbooks - both popular with budget minded and entry level consumers. While these machines can certainly be reliable, often are inexpensive enough that seeking out computer repair makes less budgetary sense than simply replacing the computer altogether.
More info at X-bit Labs.

PC Reliability Score by Rescuecom in Q2 2010

Manufacturer

U.S. PC Market Share (IDC data)

Rescuecom Support Share (percentage of service calls)

PC Brand Reliability Score

Asustek

3.5% 

0.2%

1791

Apple

9%

1.3%

686

Lenovo/IBM

4.9% 

0.9%

524 

Toshiba

8.4% 

2.3%

368 

HP/Compaq

25.5%

9.1%

281

Sony

2.4%

0.9%

262

Acer

11%

5%

218

Samsung

0.7%

0.4%

180

Dell

23.8%

14.5%

165

Other

10.7%

65.4%

16




 



 

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