CNET had a chat with EVGA regarding NVIDIA's entry into the retail market. EVGA spokesman Joe Darwin explained that it's something NVIDIA has always talked about, and not it's finally here. He didn't have much to say about the news, but got a bit more talkative when the site asked if EVGA brings any value to its cards that NVIDIA can't offer:
Given the nature of their business relationship, we wouldn't expect any of Nvidia's partners to blast them on the record. "No comment," EVGA spokesman Joe Darwin told us when we asked how he felt about the news. "It's something [Nvidia] has always talked about, and now it's finally here."
When asked if EVGA brings any value to its Nvidia-based graphics cards that Nvidia can't offer, Darwin was more expansive.
"Definitely our level of customer service and our programs and our community. All of our tech support is in house, 24-7. There are actual EVGA employees that do the support here; it's not sourced out. They get all the training from our product team. Our RMA service averages two to three days to turn around products coming in to us [for repair]. We haven't seen anyone else that can compete on that level.