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Microsoft restores deleted Hotmail e-mails

Posted on Monday, January 03 2011 @ 21:08:01 CET by

Microsoft's Hotmail e-mail service had some issues for the last three days. Users reported e-mails had been deleted from their inbox and other folders, or that e-mails sent to them never arrived. Microsoft has since fixed the problem and claims the issue was not widespread.
Yesterday, Microsoft offered the following statement: "We have identified the source of the issue [and] have restored e-mail access to those who were [a]ffected. We recognize that even though we restored email access, some of the affected users did not receive mail sent to them during the last 24-72 hours. We are in the process of rectifying that and should be finished by late tonight Pacific time."

Less than 12 hours later, the company said the problem was fully resolved: "We have restored the e-mails to those who were [a]ffected. If you are still missing your emails, please post your issue here (please note that you need to be logged in to the windowslivehelp.com site to be able to post) with as much detailed information as possible (How much wasn't restored, and any specifics that you may have). We sincerely apologize and thank you for your continued patience."
Source: ARS Technica



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