More details of EVGA’s "New and Improved Global Warranty" will soon be publicly announced on their website, but in the meantime, they published a basic overview of the biggest changes to their system:
Warranties are now transferable - they follow the product, and not the owner. All products purchased on or after July 1st, 2011 have a minimum of a 3-Year warranty, regardless of registration. (except Recertified 90-day, and 1-Year Warranty products) Incentives and bonuses are given out to those who do register within 30 days of purchase - such as eligibility towards EVGA’s Step-Up Program and Extended Warranty options. Registration is no longer required for RMAs. If a customer moves to another region, and their product fails, they can now send it to a local warranty center regardless of product origin.
They will also offer a Standard Cross-Shipping RMA service - for free. EVGA will cross-ship a replacement product to the customer, as long as they can provide a credit card hold for collateral, and the customer will pay for the return shipping of their malfunctioning part. This is different from their Advanced RMA Program, which takes care of shipping both ways.
EVGA to debut new and improved global warranty
Posted on Wednesday, Mar 21 2012 @ 19:35 CET by Thomas De Maesschalck