Microsoft Surface users complaining about cover cracks

Posted on Monday, Nov 12 2012 @ 14:10 CET by Thomas De Maesschalck
Microsoft boss Steve Ballmer revealed that sales of the Surface tablet are off to a modest start, but Electronista noticed that early buyers are complaining about several issues. One of the most widely heard complaints is that the Touch Cover attachment is prone to splitting and fraying, Electronista heard from sources close to the software giant that the return rate on Touch Covers could be as high as one in five. On top of that, users also complain about random muting and audio stuttering on some units while the Surface is in use or in standby.
Electronista's source, a Microsoft retail employee, said that the tablet had seen brisk sales in the weeks since its release. Recently, though, customers have begun returning the Touch Cover, and internal service documentation seems to indicate that about one out of every five Touch Covers is experiencing this hardware issue.

Microsoft according to The Guardian, is replacing faulty covers for free. In a statement to ZDNet, Microsoft acknowledged the issue, saying that they are aware of "a small number of instances of material separation."
Microsoft Surface tablet

About the Author

Thomas De Maesschalck

Thomas has been messing with computer since early childhood and firmly believes the Internet is the best thing since sliced bread. Enjoys playing with new tech, is fascinated by science, and passionate about financial markets. When not behind a computer, he can be found with running shoes on or lifting heavy weights in the weight room.

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