Western Digital today announced that it is increasing the warranty period of
some of its hard drives by standardizing all WD enterprise drives to five
years and WD desktop and notebook drives to three years. All drives sold
through WD's authorized distributors and manufactured or purchased after June
1, 2005, are affected by the new policy.
"WD has carefully listened to customers, whose storage needs and buying
preferences vary significantly based on geography and application," said Arif
Shakeel, president and chief operating officer for WD. "Many of our customers
offer 3-year warranties on their desktop and notebook systems and 5-year
warranties on their servers. WD's new warranty policy aligns with the industry
standards and meets or exceeds customer expectations."
A recent survey of thousands of WD customers found that hard drive buyers
overwhelmingly rate reliability as the most important feature in a drive.
Warranty, performance and capacity also were high on customers' lists of
"The high quality and reliability we build into every WD drive is the
greatest safeguard customers can have in protecting their data," Shakeel
added. "And, WD's longer warranty periods provide customers highly valued
additional peace of mind."
WD desktop and notebook hard drives, including WD Scorpio(TM), WD
Caviar(R), WD Caviar SE and WD Caviar SE16 drive families, manufactured or
purchased on June 1, 2005, or later are now covered by WD's 3-year warranty.
The company's enterprise drives, including WD Raptor(R) and WD Caviar RE, are
now supported with its 5-year warranty beginning the same date. Previously,
the company maintained a policy including 5-, 3- and 1-year periods.