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Samsung Galaxy Gear suffering from +30% return rate

Posted on Wednesday, October 30 2013 @ 13:36:05 CET by


Consumer electronics firms are trying to push wearable computing devices like smart watches as the next big thing but it seems customers not necessarily like it. X-bit Labs spreads word that a leaked document from Samsung reveals that the return rate of the Galaxy Gear smartwatch in the US is above 30 percent! An exact reason for the high return rate isn't pinpointed, but it seems prime problems of the device are the limited number of supported smartphones, the limited set of capabilities, its high price and the lack of third-party apps.
A lot of Best Buy locations in the U.S. also feature Samsung mini-stores with educated personnel that should help customers to choose the right products from the company or just educate end-users about novelties on the market. Quite naturally, the company added its long-anticipated Galaxy Gear smartwatch to the list of products sold in the stores. While the shops managed to sell more watches than competing chains, even there the return rate is very high.

“The Galaxy Gear attachment rete within Best Buy is the highest among all channels; however, the overall return rate is trending above 30%,” a confidential document from Samsung obtained by Geek.com web-site reads.
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