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Apple promises to replace bendgate iPhone devices

Posted on Thursday, September 25 2014 @ 20:00:00 CEST by

Apple logo
ZD Net writes Apple promises to replace iPhone 6 handsets that have bent while in pockets. To be eligible for replacement, devices will need to pass a test called "Visual Mechanical Inspection":
The Next Web reports that in an online conversation with Apple's support desk, the representative said bent iPhones will be replaced, as long as the handsets passes a visual inspection. Genius Bar employees must place the gadget through a test known as the "Visual Mechanical Inspection" before deciding if warranty covers the problem. When asked if bends occurring during normal use of an iPhone 6 or iPhone 6 Plus would be covered under warranty, the representative said:

"That is 100 percent up to the Genius you speak with at the store. There is a test called a Visual Mechanical Inspection that the device will have to pass. If it is within the guidelines, they will be able to cover it. If not, the replacement would be a paid one."

The support team member also implied the iPad and iPhone maker is taking the issue seriously, as the company is "looking into this with an insane amount of detail.”



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