The woman took Microsoft to court because an unauthorized Windows 10 update crashed her computer and made the device unusable for days at a time. Reaching out to Microsoft's customer support didn't fix the issue, so Goldstein went the legal route to seek compensation for lost wages and the cost of a new PC:
The update, which she says she didn’t authorize, failed. Instead, the computer she uses to run her Sausalito, Calif., travel-agency business slowed to a crawl. It would crash, she says, and be unusable for days at a time.Goldstein won the case, Microsoft still denies wrongdoing but decided to drop an appeal to avoid the expense of further litigation.
“I had never heard of Windows 10,” Goldstein said. “Nobody ever asked me if I wanted to update.”
Via: SeattleTimes