A California court recently ordered Microsoft to pay $10,000 to Teri Goldstein, the owner of a Sausalito, California based travel agency business.
The woman took Microsoft to court because an unauthorized Windows 10 update crashed her computer and made the device unusable for days at a time. Reaching out to Microsoft's customer support didn't fix the issue, so Goldstein went the legal route to seek compensation for lost wages and the cost of a new PC:
The update, which she says she didn’t authorize, failed. Instead, the computer she uses to run her Sausalito, Calif., travel-agency business slowed to a crawl. It would crash, she says, and be unusable for days at a time.
“I had never heard of Windows 10,” Goldstein said. “Nobody ever asked me if I wanted to update.”
Goldstein won the case, Microsoft still denies wrongdoing but decided to drop an appeal to avoid the expense of further litigation.