Logitech to brick Harmony Link devices in March 2018 (updated)

Posted on Wednesday, Nov 08 2017 @ 14:40 CET by Thomas De Maesschalck
UPDATE: November 10, 2017
Thanks to all the negative press, the information below is no longer accurate. Logitech announced they will be giving all Harmony Link users a free Harmony Hub replacement.


Logitech has informed customers of its Harmony Link remote that it will stop supporting this device on March 16, 2018. This means Logitech will basically brick the Harmony Link, as users will no longer be able to control their home theater and other sound equipment using the iOS or Android app.

Any device still covered by warranty gets a Harmony Hub as a replacement, but everyone else gets nothing but a 35 percent off coupon for the Harmony Hub. What makes this sting even more is that some Reddit users claim that Logitech was doing a fire sale on these remotes with a 3 month warranty over the last 6 months. This means the company is planning to brick Harmony Link remotes that were bought as little as three months ago!

The Harmony Link remote was originally released in October 2011 for $99.99. TechSpot has the full e-mail that was send to Logitech's customers:
Dear [Customer Name],

This is an important update regarding your Harmony Link. On March 16, 2018, Logitech will discontinue service and support for Harmony Link. Your Harmony Link will no longer function after this date.

Although your Harmony Link is no longer under warranty, we are offering you a 35% discount on a new Harmony Hub. Harmony Hub offers app-based remote control features similar to Harmony Link, but with the added benefit of the ability to control many popular connected home devices. To receive your discounted Harmony Hub, go to logitech.com, add Harmony Hub to your cart, and use your personal one-time promotional code [promo code] during checkout.

Thank you for being a Logitech customer and we hope you will take advantage of this offer to upgrade to a new Harmony Hub.If you have any questions or concerns about Harmony Link, please email the Harmony customer care team.

Regards,
Logitech Harmony Team
We hope Logitech can come up with a different solution as this is a very hostile action towards consumers. Gotta love the cloud!

Logitech Harmony Link


About the Author

Thomas De Maesschalck

Thomas has been messing with computer since early childhood and firmly believes the Internet is the best thing since sliced bread. Enjoys playing with new tech, is fascinated by science, and passionate about financial markets. When not behind a computer, he can be found with running shoes on or lifting heavy weights in the weight room.



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