I knew Verizon was no longer interested in having me as a customer when I returned from vacation to find zero messages on my desk phone's answering machine. And so began a long series of events that culminated in the termination of my land-line account. My two phone lines are now served by different technologies, one of which is Verizon's number-one source of fear and loathing: VOIP!
The decision to cut my land line was not taken lightly. I am a Bell Babymy father worked for the Bell System back when that was virtually the only phone company in America. I had been a Verizon customer for 25 years. The first time I wrote a check to the company it was called the New York Telephone Company. Then it became NYNEX, Bell Atlantic, and finally Verizon. I'd always assumed I'd be a Verizon customer for life. But life has a way of overturning assumptions..