Outsourcing more expensive than in-house?

Posted on March 05, 2005 - 21:21 CET by Thomas De Maesschalck

Gartner studies the cost of outsourcing versus the costs of in-house development.

The research firm found that outsourced operations are 30 percent more expensive than the top quartile of in-house customer service operations.

Alexa Bona, research director at Gartner, said businesses often fail to take hidden costs, such as in-house backup support to the outsourced function, into account.

About the Author

Thomas De Maesschalck

Thomas has been messing with computer since early childhood and firmly believes the Internet is the best thing since sliced bread. Enjoys playing with new tech, is fascinated by science, and passionate about financial markets. When not behind a computer, he can be found with running shoes on or lifting heavy weights in the weight room.

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Outsourcing more expensive than in-house?

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