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Western Digital axes warranty on Caviar Blue/Green and Scorpio Blue

Posted on Friday, December 16 2011 @ 21:52:38 CET by


The Register received a copy of a letter from Western Digital that reveals the company's plan to cut the warranty period of its Caviar Blue, Caviar Green and Scorpio Blue hard disk drives from three to two years. Customers who need extra warranty will be required to pay for it.
The SelectWD letter says:

This new warranty policy will be effective for drives shipped from January 2nd, 2012. It is important that you take a moment to update your website(s) and collateral to reflect this change for effected drives shipped after January 1st, 2012.

All drives shipped to distributors prior to Jan. 2nd 2012 will retain the current warranty terms. Because of existing inventory in the distribution channel there will be a short period of time when some drives with a 3-year warranty will be sold at the same time as drives with a 2-year warranty.

If you have any doubt about the warranty of a drive you purchased, you can go to support.wdc.com, select Warranty and RMA Services and proceed to the Warranty Check page.

The letter goes on to say: "In the near future we will be unveiling an extended warranty offering with special pricing."




 



 

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