AMD admits 500-series chipsets have USB connectivity issues

For several months now, there have been complaints on the web about issues with USB on motherboards with AMD 500-series chipsets. In particular, a number of users suffer from drops in USB connectivity, which results in USB devices randomly unplugging. Obviously, whether you're gaming or doing productivity, random drops in USB connectivity can be extremely annoying. Gamers say the issue is easily reproduced when using a VR headset.

Now the firm posted a message on Reddit to ask for community help to figure out the cause of the USB problems:

AMD is aware of reports that a small number of users are experiencing intermittent USB connectivity issues reported on 500 Series chipsets. We have been analyzing the root cause and at this time, we would like to request the community’s assistance with a small selection of additional hardware configurations. Over the next few days, some r/Amd users may be contacted directly by an AMD representative (u/AMDOfficial) via Reddit’s PM system with a request for more information.

This request may include detailed hardware configurations, steps to reproduce the issue, specific logs, and other system information pertinent to verifying our development efforts. We will provide an update when we have more details to share. Customers facing issues are always encouraged to raise an Online Service Request with AMD customer support; this enables us to find correlations and compare notes across support claims.