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Dell has a NVIDIA GPU update, details warranty enhancement

Posted on Friday, September 12 2008 @ 23:51:48 CEST by

Dell published an update on its corporate blog to detail the limited warranty enhancement of notebooks with problematic NVIDIA GPUs. Dell published a list of its notebooks that may have video-related problems and lists what customers of affected notebooks should do.
Again, the limited warranty enhancement is specific to this issue and will extend coverage by 12 months from the date the original warranty term for the laptop expires. For example, one-year warranties will be extended to 24 months for this issue only. The maximum combined period for the initial warranty and the limited-warranty enhancement is 60 months. Systems purchased with 60-month warranties will not be extended. Customers whose warranties have expired will be eligible for this limited warranty enhancement from the date the initial warranty expired.

This table above contains the list of laptops that are eligible for this limited warranty enhancement. If your system is not listed, no action is required. Please note that because it is specific to this issue, the warranty enhancement will not be reflected in your overall system warranty that is listed on support.dell.com if you are logged in.

Over the last several weeks, we have been working with our service teams to ensure that we provide support for all customers worldwide affected by this issue. If your system contains an NVIDIA graphics solution AND it is experiencing one or more of the following symptoms, please contact Dell Technical Support for troubleshooting:
  • Intermittent video issues
  • Multiple images
  • Random characters on the screen
  • Lines on the screen
  • No video
  • You can find out more at Dell.



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