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Apple refuses to fix Macs contaminated by smoking

Posted on Monday, November 23 2009 @ 19:27:56 CET by

Consumerist has received several complaints that some Apple repair centres are refusing to fix Mac systems that have been used in a house where there was smoking. The site quotes e-mails with evidence that Apple technicians are not required to fix these systems due to "health risks of second hand smoke".
I took my mid 2007 apple macbook (black) into the Jordan Creek Apple Store in West Des Moines, Iowa, on Saturday, April 25th, because I had been experiencing some issues with it overheating, and figured the fan was bad. After some initial testing, they took the computer in for work under my Applecare plan, which has over a year remaining on it.

Today, April, 28, 2008, the Apple store called and informed me that due to the computer having been used in a house where there was smoking, that has voided the warranty and they refuse to work on the machine, due to "health risks of second hand smoke".

Not only is this faulty science, attributing non smoking residue to second hand smoke, on Chad's part, no where in your applecare terms of service can I find anything mentioning being used in a smoking environment as voiding the warranty.
More details at Consumerist.



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