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Apple has 400x higher complaint rate than HTC

Posted on Wednesday, July 21 2010 @ 00:35:53 CEST by

Bright Side of News has written a piece about the iPhone 4 Antennagate, you can read it over here. One of the interesting snips is that HTC reportedly has a 400x lower complaint rate on its Desire, Legend and Nexus One phones:
How does that compare with the industry? HTC has provided its complaints level of the smartphone Apple mentioned in its press conference, the HTC Desire/Legend/Nexus One. How many complaints? Try 0.016%. Or one complaint per 6,250 phones.

Meanwhile Apple, who tries to say everybody has the same problem, also told us that 20% of iPhone 4 buyers had a case or band. These won't be able to experience the problem. How bad is Apple's problem? The 0.55% is not from 100 phones, you have to remove the 20% who have the case. So it's from 80 phones. So Apple has one complaint call per 145 iPhone 4 models sold!

Is this a fair comparison? As HTC says, Apple has 35 times more complaints than HTC. And HTC's product has been on the market for nine months, so there is plenty of time for buyers to examine the product and find out all possible problems - still only one complaint per 6,250 smartphones. If we assume HTC has sold three million of those devices [to keep the math the same as the iPhone, probably HTC has sold around or a bit less than this number] - that would be 480 complaints in total over 9 months, or two complaints per day.



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