It is reported that some Sony PSP have problems with dead pixels and that Sony refuses to replace them. Most manufacturers of consumer electronics devices will replace products with a number of dead pixels but Sony currently denies to do it:
We have just been infomned by Sony that they will not be warranting any dead
pixel units. They are only warranting hardware defects ie broken buttons,
malfuction with drive and so on. Dead Pixels are not considered a defect by Sony
of America and will not be warrantied."
Maybe Sony will start replacing the PlayStation Portable units as soon as it's able to crank up production capacity. Until then the only option is to return it to your retailer for a new unit, but those won't be very willing to do this because of the limited supplies.
Re: Sony doesn't replace PSP units with dead pixels (Score: 0) by Anonymous on Monday, March 28 2005 @ 21:26:58 CEST
Sony seems to think that product testing should be done by the consumer. That way they get your money and you get screwed with dust underneath your LCD. Hey Sony, Have you ever heard of clean rooms and people in "bunny suits", or are you just assemling these things in the sahara desert? I've bought and returned 2. Will not buy again until problems resolved. Waited 2 years for a piece of junk assembled by monkeys.
