Today the world of instant messaging (IM) is a disjointed mess, and it's time for a citizen's revolt. Like many people, I use IM throughout the day for business and personal communications. It's maddening when I want to send an IM to a user only to realize that they're unreachable because they happen to be on a different network. IM should function like email or the phone system where one address/number lets you communicate with everyone. Read on over here.