Todd Holmdahl, Microsoft's corporate VP of Gaming and Xbox Products Group, recently had an interview with The San Jose Mercury News. Firingsquad writes the interview was supposed to be about the reported high failure rates of the Xbox 360 but it looks like Microsoft doesn't like to talk about this subject.
The subject is supposed to be about the reported high hardware failure rates of the Xbox 360 console but the Q&A is pretty much a wash as Holmdahl refused to get into specifics on how many of their consoles have failed or what their return rate is (he used some version of the phrase "We think the vast majority of people are having just a great experience" about five different times during the interview). Here is a snip:
A: The overriding thing, Dean, is that people have the product, they love the product, it continues to sell well. The stuff we talked about with Live has been very successful. The game attach has been very successful. The accessory attach. We are absolutely committed to delivering a high quality experience. When people do have issues, the leadership team works to make sure that those issues are dealt with as pain free as possible. We go out of our way to try to ensure that happens.