The New York internet service provider Panix had some major problems yesterday. It was working very hard to recover its domain name and e-mail services after an apparent hijacking.
Friday the ownership of the Panix.com domain was moved to a company in Australia, the domain name server (DNS) records were transferred to the U.K. and all e-mail was redirected to a company in Canada.
"We are pulling our hair out here," said the representative, who spoke on condition of anonymity.
It is unclear how the domain could have been transferred without the consent of the owner, and the representative expressed frustration with the domain registrars.
"The registrars have not been as cooperative as common sense would dictate," the representative said.