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Newegg: IPEX supplied us with fake Core i7 920 CPUs

Posted on Tuesday, March 09 2010 @ 18:05:33 CET by


A couple of days ago news hit the web that Newegg shipped fake Intel Core i7 processors to customers. The company initially claimed that these where demo units that accidentally slipped into the retail channel, but Intel responded that they don't make this kind of demo units and that these products must be counterfeit. Initially, some people pointed their finger at D&H Distributing, but an investigation by Newegg reveals it was IPEX that supplied them with these fake processors. Newegg offers its apologies and terminated its relationship with IPEX.

Here's a statement from Newegg that was published at HardOCP.
Hi Kyle,

Following is Newegg.com's official statement reguarding the Intel shipping story:

"Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.

Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident."

Thanks,

Scott Meaney

DBA Public Relations



 



 

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