The research firm found that outsourced operations are 30 percent more expensive than the top quartile of in-house customer service operations.Read more at Cnet
Alexa Bona, research director at Gartner, said businesses often fail to take hidden costs, such as in-house backup support to the outsourced function, into account.
Outsourcing more expensive than in-house?
Posted on Saturday, March 05 2005 @ 21:21 CET by Thomas De Maesschalck
Gartner studies the cost of outsourcing versus the costs of in-house development.