A downtime of a couple hours is a nuisance, but having your network down for several days is a disaster. Venture Beat reports today that Sony's PlayStation Network is down five days and counting, with the company claiming that an "external intrusion" is to blame and that they're trying to boost security.
So far, Sony is doing a decent job communicating in the right tone. In a blog post this morning, Sony spokesman Patrick Seybold said, “I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time. As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.”
The problem is that Sony hasn’t had much to say. It has acknowledged that an “external intrusion” brought down the network and that it is trying to beef up its security. Meanwhile, it has said it is still trying to determine if any user credit card information was stolen.
The timing couldn’t be worse in a couple of respects. Sony recently announced it would store user games in the internet-connected data center, or cloud. That’s a nice option, but not if you can’t actually access the cloud. Sony also was preparing the network for an update for its PlayStation Home virtual world.