Posted on Thursday, February 28 2013 @ 11:32 CET by Thomas De Maesschalck
TPU
reports some retailers are having issues with how to handle returns of products that fall under AMD's Never Settle gaming bundle promotion. The site picked up a story
from SkateZilla, an Overclock.net forum member, who discovered that upon sending his broken Radeon HD 7970 to Newegg for an RMA, he did not receive a new card but a refund. The catch is that he didn't receive the $409 he paid for the graphics card because Newegg deducted $169 from the amount towards "Promo Codes":
Take Newegg.com for example. An Overclock.net community member bearing handle "SkateZilla" filed an RMA for his broken Radeon HD 7900 series product which he purchased for $409. The card happened to include a "Never Settle" bundle. Instead of merely returning the faulty graphics card with one that works, Newegg.com initiated a money-back (refund). Instead of refuning his $409, Newegg.com deducted $169 from the amount towards "Promo Codes." How does that work?
Let's go over that again:
"SkateZilla" didn't apply for a refund to begin with. He merely wanted his broken card replaced.
The Never Settle bundle is marketed as a promotional item (that which is free and carries no market value).
Newegg.com sticks a $169 price tag to a promotional item, cuts the amount from the refund, and hands back $240 to the buyer, instead of replacing the broken card.
The buyer had no option to buy the card without the promotion, and/or he was lured to buy an AMD Radeon by that promotion.
