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Newegg botches up Radeon HD 7900 RMAs

Posted on Thursday, February 28 2013 @ 11:32:40 CET by

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TPU reports some retailers are having issues with how to handle returns of products that fall under AMD's Never Settle gaming bundle promotion. The site picked up a story from SkateZilla, an Overclock.net forum member, who discovered that upon sending his broken Radeon HD 7970 to Newegg for an RMA, he did not receive a new card but a refund. The catch is that he didn't receive the $409 he paid for the graphics card because Newegg deducted $169 from the amount towards "Promo Codes":
Take Newegg.com for example. An Overclock.net community member bearing handle "SkateZilla" filed an RMA for his broken Radeon HD 7900 series product which he purchased for $409. The card happened to include a "Never Settle" bundle. Instead of merely returning the faulty graphics card with one that works, Newegg.com initiated a money-back (refund). Instead of refuning his $409, Newegg.com deducted $169 from the amount towards "Promo Codes." How does that work? Let's go over that again:

  • "SkateZilla" didn't apply for a refund to begin with. He merely wanted his broken card replaced.
  • The Never Settle bundle is marketed as a promotional item (that which is free and carries no market value).
  • Newegg.com sticks a $169 price tag to a promotional item, cuts the amount from the refund, and hands back $240 to the buyer, instead of replacing the broken card.
  • The buyer had no option to buy the card without the promotion, and/or he was lured to buy an AMD Radeon by that promotion.



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