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Microsoft to recall Surface Pro power wires due to fire hazard

Posted on Wednesday, January 20 2016 @ 15:13:42 CET by


MS logo
A report by Channelnomics claims Microsoft is set to announce a trade-in scheme for Surface Pro power cords on overheating fears. The report mentions that if the cords are sharply or repeatedly bent, or tightly wrapped, they can overheat and could pose a fire hazard.

A Microsoft spokerperson confirmed the matter and said details of how customers can obtain a free replacement will be released shortly. The issue reportedly applies to all Surface Pro, Surface Pro 2 and Surface Pro 3 models sold before July 15, 2015. The Surface Pro 4 is not impacted by the issue.
According to the Microsoft statement, if the cords are "sharply or repeatedly bent... [or] tightly wrapped" they are prone to overheating and, as such, could pose a fire hazard. Eligible customers wishing to obtain a replacement will, as of Friday, be directed to a specially constructed website, where they can order one. Affected customers will also be advised to dispose of or recycle their existing power cords safely and in accordance with local regulations.

A Microsoft spokesperson issued the following statement regarding the matter: "As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly."
Details on how many devices are impacted by the issue aren't available yet, but likely it's in the hundreds of thousands.



 



 

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