Microsoft to recall Surface Pro power wires due to fire hazard

Posted on Wednesday, Jan 20 2016 @ 15:13 CET by Thomas De Maesschalck
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A report by Channelnomics claims Microsoft is set to announce a trade-in scheme for Surface Pro power cords on overheating fears. The report mentions that if the cords are sharply or repeatedly bent, or tightly wrapped, they can overheat and could pose a fire hazard.

A Microsoft spokerperson confirmed the matter and said details of how customers can obtain a free replacement will be released shortly. The issue reportedly applies to all Surface Pro, Surface Pro 2 and Surface Pro 3 models sold before July 15, 2015. The Surface Pro 4 is not impacted by the issue.
According to the Microsoft statement, if the cords are "sharply or repeatedly bent... [or] tightly wrapped" they are prone to overheating and, as such, could pose a fire hazard. Eligible customers wishing to obtain a replacement will, as of Friday, be directed to a specially constructed website, where they can order one. Affected customers will also be advised to dispose of or recycle their existing power cords safely and in accordance with local regulations.

A Microsoft spokesperson issued the following statement regarding the matter: "As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly."
Details on how many devices are impacted by the issue aren't available yet, but likely it's in the hundreds of thousands.


About the Author

Thomas De Maesschalck

Thomas has been messing with computer since early childhood and firmly believes the Internet is the best thing since sliced bread. Enjoys playing with new tech, is fascinated by science, and passionate about financial markets. When not behind a computer, he can be found with running shoes on or lifting heavy weights in the weight room.



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