In telecommunications parlance, the breakthrough allows XiaoIce to operate in “full duplex” – that’s a term that refers to the ability to communicate in both directions simultaneously, like a telephone call. It differs from “half duplex,” which is more like the walkie-talkie experience in which only one person can talk at a time.More details at the Microsoft blog.
Zhou said the new update, which Microsoft calls “full duplex voice sense,” also expands XiaoIce’s ability to predict what the person she is talking with will say next. That helps her make decisions about both how and when to respond to someone who is chatting with her, a skill set that is very natural to people but not yet common in chatbots.
“This is the art of conversation that people use in their daily life,” Zhou said.
Taken together, full duplex voice sense reduces the unnatural lag time that can sometimes make interactions with chatbots feel awkward or forced.
“This really speeds up her responses to be much more natural,” said Ying Wang, a Microsoft director who oversees Zo.
Microsoft figured out how out make full duplex chatbots
Posted on Thursday, April 05 2018 @ 13:09 CEST by Thomas De Maesschalck