AT&T Adrenaline AD600 USB Aircard Review
Posted on 2011-01-22 09:48:20 by Thomas De MaesschalckThe AT&T Adrenaline 3G Modem is a clever USB device that allows you to connect your laptop or ASUS 1015 netbook to the internet in many remote locations around the United States of America. Many cellular phone companies now offer these 3G USB Modems and there are speed differences that you should know about. Continue reading to find out more...
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| Re: AT&T Adrenaline AD600 USB Aircard by Anonymous on Friday, June 03 2011 @ 22:07 CEST |
| This modem has been nothing short of big mistake. I have been a happy ATT customer for over five years. However, this Adrenaline USB modem is in the process of destroying my relationship with ATT. Also, I am relaying the experience from three of my associates with this modem. Slowest ATT USB modems, just read the reviews in PC Mag. Bulky and covers several ports when plugged into a USB Drops its signal as many as 10 times in one hour (However, it always shows it is connected) The software does not load properly, hangs, requires total reboot 30% of the time. The software meter is totally inaccurate showing 1 gig remaining one min and then over your limit 5 min later, then shows you have ½ a gig left after a reboot. Software uninstalls improperly, leaving old files and folders, then will not reinstall with out their cleanup software download which does not work properly either. Customer service admits nothing, takes hours of your time with no outcome what so ever. Having said all this, I was even more foolish purchasing the Adrenaline through a 3rd party vendor. ATT will not let me out of my contract or allow me to switch to their 3G Quick Silver model which has problems too but fewer than the Adrenaline. I have not even been able to reinstall the software on my computer because when it uninstalled it, at the advice and while on the phone with ATT customer service, it left fragments someplace on the computer of the previous install. ATT’s clean install program does not work either. I am stuck paying for something that does not work at all. Customer service tells me I should reformat my hard drive, reinstall windows and all my programs just so I can install their product that works very poorly when up and running. It seems only litigation will get me out of this mess. Oh, more good news, ATT wants a $130 cancelation fee and the 3rd party vendor wants a $250 cancelation fee. I payed $49 for the Adrenaline and I pay about $50 a month for a USB modem ATT service plan. I have tried speaking to everyone from the lowest level customer service person to the highest level customer service person and manager and managers in the cancelation department of ATT as well. Nope, nada, it seems only litigation will get me out of this mess. It seems ATT only answers to litigation so this is the next step. In short, when offered the the ATT Adrenaline for free, run, run out the door, do not even think about making the mistake the four of us have made. As for me, I am out $100 so far with no USB modem service, going to try one more time to get out of this ATT nightmare, then I will have reaffirm that we live in a litigious society here in the USA. Recommendation: Go with Verizon. I had two of their USB modems before this and never even lost my connection one time so long as the strength was good. Customer service was excellent as well. |